Order before 2pm Monday to Friday and your order will be dispatched the same day for next working day delivery via Royal Mail Tracked 24. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched the following working day.

All orders are shipped via Royal Mail Tracked 24 at a flat rate of £3.99. Orders over £50 qualify for free UK delivery — no discount code needed, it's applied automatically at checkout.

We currently ship to UK addresses only. We do not offer international delivery at this time.

Once your order has been dispatched, you'll receive a confirmation email with your Royal Mail tracking number. You can track your parcel at royalmail.com.

If your parcel hasn't arrived within 3 working days of dispatch, please contact us at sales@benerry.com and we'll investigate with Royal Mail straight away.

Our gift boxes are packed with much-loved brands including Cadbury, Kinder, Galaxy and Nestlé. Each product listing shows exactly what's included in the box so you always know what you're sending.

Yes — many of our gift boxes are designed to fit through a standard UK letterbox (24×16×2.4cm), so the surprise arrives even when the recipient isn't home. Letterbox friendly products are clearly labelled on the product page.

Yes — in addition to our letterbox range we offer larger magnetic gift boxes (22×17×6.5cm) for those who want to send something more substantial.

Absolutely — visit our Build Your Own page to choose your box, select your chocolates and create a fully personalised gift box from scratch.

The majority of our chocolates are suitable for vegetarians. Individual product pages include full allergen and ingredient information so you can check before ordering.

Yes — our chocolates typically contain Milk and may contain Nuts, Wheat and Soya. Please check the allergen information on each individual product page before ordering, especially if the recipient has a food allergy.

We're sorry to hear that. Please contact us at sales@benerry.com within 30 days of receiving your order, and include your order number and a photo of the damage. We'll arrange a replacement or full refund and provide a prepaid return label.

Because our products are food items, we are unable to accept returns unless the item is damaged or incorrect. Please inspect your order upon arrival and contact us within 30 days if there is an issue.

If your parcel hasn't arrived within 3 working days of dispatch, please contact us at sales@benerry.com and we'll investigate with Royal Mail straight away.

Once your return has been received and approved, your refund will be processed to your original payment method within 5 business days.

It's simple — choose your box design, select the chocolates you want to include, and we'll pack and ship it for you. You can mix and match any chocolates from our range to create a fully personalised gift.

Each box has a capacity limit based on its size. The flow will let you know when your box is full so you never over-order.

Benerry is a UK chocolate gifting brand based in Hatfield, England, operated by Smart Prime Ltd.

Yes — if you're looking to order in bulk for events, offices or corporate gifting, please get in touch at sales@benerry.com and we'll be happy to discuss options.