Privacy policy

Last updated: July 2, 2026

Benerry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Benerry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart, or purchase.
  • Communications with us including information you include when contacting customer support.
  • Device information including your IP address, browser type, and device identifiers.
  • Usage information including how and when you interact with the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, visit or use the Services, or contact us.
  • Automatically through the Services via cookies and similar technologies.
  • From our service providers who collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information to:

  • Provide, tailor, and improve the Services — process payments, fulfil orders, manage your account, arrange shipping, and create a personalised shopping experience.
  • Marketing and advertising — send marketing communications by email or post, and show you relevant advertisements.
  • Security and fraud prevention — authenticate your account and detect fraudulent or illegal activity.
  • Communicate with you — provide customer support and respond to your enquiries.
  • Legal compliance — comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and third-party vendors who perform services on our behalf (e.g. payment processing, data analytics, cloud storage, fulfilment and shipping).
  • Business and marketing partners to provide advertising services.
  • Third parties where you have directed or consented to such disclosure.
  • Our affiliates or corporate group.
  • In connection with a business transaction, legal obligation, or to enforce our Terms of Service.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify and third parties. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You may also exercise certain rights via the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. Our inclusion of such links does not imply any endorsement.

Children's Data

The Services are not intended for use by children under 18. If you believe a child has provided us with their personal information, please contact us and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no security measures are perfect. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access personal information we hold about you.
  • Delete personal information we hold about you.
  • Correct inaccurate personal information.
  • Receive a portable copy of your personal information.
  • Opt out of marketing emails at any time using the unsubscribe link.

If you reside in the UK or European Economic Area, you may also have the right to:

  • Object to or restrict our processing of your personal information.
  • Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details below.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you reside in the UK, you may also lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

International Transfers

We may transfer, store and process your personal information outside the UK. Where we do so, we will rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent contracts approved by the relevant authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Contact

Should you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Benerry
22 Broom Close, Hatfield, England, AL10 9DL
Email: sales@benerry.com
Phone: +44 7575 220101

For the purpose of applicable data protection laws, we are the data controller of your personal information.