Refund policy
Our Policy
We want you to be completely happy with your Benerry order. If something has gone wrong, please contact us at sales@benerry.com and we will do our best to make it right.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us at sales@benerry.com within 30 days of receiving your order. Please include your order number and a photo of the issue so we can resolve it quickly.
If your item is confirmed as damaged or incorrect, we will either:
- Send you a replacement at no extra cost, or
- Issue a full refund to your original payment method
In these cases, we will also provide a prepaid return shipping label so you do not need to cover the cost of returning the item.
Non-Returnable Items
Because our products are food items, we are unable to accept returns unless the item is damaged or incorrect as described above. This is in line with UK Consumer Contracts Regulations, which exclude perishable and food goods from the standard right of return.
We are also unable to accept returns on:
- Sale items
- Gift cards
- Any item that has been opened or is not in its original packaging
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@benerry.com.
Contact Us
For any questions about returns or refunds, please contact us:
Email: sales@benerry.com
Address: 22 Broom Close, Hatfield, England, AL10 9DL
Phone: +44 7575 220101
